1. The Rules of Therapeutic Communication
Therapeutic communication questions assess your ability to foster trust, encourage expression of feelings, and maintain professional boundaries.
✓ Always Do (Therapeutic Strategies)
- Open-Ended Questions: "Tell me more about how you are feeling today."
- Validating Feelings: "It sounds like you are feeling overwhelmed right now."
- Offering Self & Presence: "I will sit with you for a few minutes."
- Reflecting & Restating: Rephrasing the client's core thoughts to encourage exploration.
- Using Silence: Allowing the client time to organize thoughts without rushing.
✕ Never Do (Communication Traps)
- False Reassurance: "Don't worry, everything is going to be fine."
- Asking "Why" Questions: "Why did you stop taking your medication?" (Causes defensiveness).
- Giving Advice: "If I were you, I would have the surgery."
- Approval or Disapproval: "You shouldn't feel angry at your family."
- Changing the Subject: Diverting the conversation away from painful emotions.